Effective date: Sep 1, 2020
This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
AIS is committed to protecting the privacy and security of our users' personal information. This privacy policy outlines how we collect, use, and protect the personal information of our users.
What it means
By accessing or otherwise using our platform, you declare that you have read and understood this Policy and agree to us processing your Personal Data in accordance with the manner as set out in this Policy, which is incorporated into and forms a part of our Terms of Use.
You are accorded with rights stipulated in the Personal Data Protection Act 2010 (collectively referred to as the “PDPA”) and we will be abided by the provisions in PDPA. We will only process your Personal Data in accordance with the PDPA, the applicable regulations, guidelines, orders made under PDPA, and any statutory amendments or re-enactments made of the PDPA from time to time as well as this Policy. Your Personal Information will not be used or disclosed for purposes for which you have not given consent, or which are not permitted under applicable law.
Collection of information
Information You Provide To Us
The types of Personal Information collected depend on the purpose of collection. We may process your Personal Information by way of collecting, recording, holding, storing, using, and/or disclosing it.
The term "information" means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or identifiable from that and other information in our possession, which includes but not limited to your Contact Information, such as your email address; and your Financial Information such as your wallet address.
The Personal Information may be collected during your course of dealings with us in any way or manner including pursuant to any transaction and/or communications made from/with us.
Below are some of the examples of how the Information can be obtained:
1. When you create or edit your account and user profile on our website and/or apps;
2. When you communicate with us and sending us your feedback by e-mail, live chat, telephone, direct mail or any other means;
3. When you conduct certain types of transaction; and
when you enter, and when you take part in special events, customer surveys, research, competitions, promotions, etc.
Information About Your Device and Your Use of the Sites
We may gather certain information automatically, such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, your Site activity (including the Site content you view, mouse movements, mouse clicks, taps, swipes, and information you view), and/or clickstream data for purposes such as analyzing trends, administering the Sites, improving the function and content of the Sites, and enforcing our Terms. We use standard Internet technologies, such as cookies, web beacons, session replay/screen capture, and similar technologies to collect this information, as explained below in the section on cookies.
We may also collect precise information about your location, such as your mobile device’s GPS coordinates, cell tower information and/or WiFi signals. AIS may use this information to personalise your experience in connection with your use of the Sites.
Personal Information from Other Sources
We may receive, store and process your Personal Information which are provided or made available by any third parties, identity verification services, credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of our services, performance of conditions of agreements and/or to comply with the legal and regulatory obligations, as well as other non-public information that is associated with the foregoing and Sensitive Personal Data as identified under the PDPA.
Use of information
The Personal Information as furnished by you to us or collected by us from you or through such sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed and/or used, including but not limited to the following purposes and/or following ways:
Providing Services and Features
We may use the Information provided to assess and process your application, to verify your identity, for registration of an account with us. We may also use the Information to provide, personalise, maintain and improve our platform, products and services, and to offer you additional information, opportunities, promotions and functionality from us, including as we described in the Term of Use. The Information will be used while processing your transactions as well.
Safety and Security
We may use your Personal Information to help maintain the safety, security and integrity of you and our services to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity. We may also use your Personal Information to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences. The Information collected may help to perform internal operations necessary, including to troubleshoot software malfunction and bugs, operational problems, and comply with applicable security laws and regulations.
Legal and Regulatory Compliance
Where necessary to protect our legal rights and interest, or the interest of others, we may also use your Personal Information in relation to legal claims, compliance, risk management, law enforcement processes and regulatory function, if we have a good-faith belief that the law requires us to do so. This may include responding to legal requests from jurisdiction outside of Malaysia that the response is required by law in that jurisdiction affects users in that jurisdiction and is consistent with internationally recognised standards. We also use this information for ensuring compliance with our company policies and rules and the law, or as we believe is necessary to protect, enforce or defend the legal rights, privacy, safety or property of ourselves and others.
Research and Development
We may use your Personal Information for analysis, research, testing, trend analysis and product development to improve your experience and/or our platform. This helps us to improve and enhance the safety and security or our services, improve our ability to prevent the use of our services for illegal or improper purposes and development of new features and products relating to our services.
Communite with you
The Information collected will help us to verify your identity when you contact us to send in your inquiries, comments and suggestions. We will be able to use your Information to respond to you and/or resolve disputes if any.
We may also use the information furnished by you to market our Services to you. This may include responding to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us, also provision of latest information and/or news on our Services, upcoming promotions offered by us and/or events organized by us which may be done via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels to you.
Disclosure of information
We will not sell, rent, transfer or disclose any of your Personal Information to any third party without your consent. However, your Personal Information may be disclosed to and processed by:
1. Any person that works under the companies of AIS (including our appointed agencies) within and outside of Malaysia;
2. Our approved service providers, vendors and third parties in connection with the operation and/or business;
3. Our professional advisors and external auditors and other similar services that we partner with to provide our products and services, including legal advisors, financial advisors and consultants;
4. Any person which in relation to any merger, sale of company assets, financing, public offering of securities, and/or acquisition of all or a portion of our business; and
5. Governmental and regulatory authorities to comply with statutory, regulatory and governmental requirements.
Please note that your personal information may be transferred, stored and processed outside Malaysia.
Storage and retention of information
The Personal Information provided by you shall be stored associated with your account as long as your account remains active and/or as necessary to fulfil the purposes set out in this Policy, in order to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to comply with our legal obligations, resolve disputes, enforce agreements and accounting requirements.
Cookies
A cookie is a small data files which is stored on your computer’s hard drive or other electronic device to collect information when you visit and/or browse through our website that help us improve our Services and your experience. You may subject to the use of cookies to retain information about your web browser and usage preferences for general visitor analysis. By accessing our website, you agree to us placing cookies on your computer or device.
We also work with third party analytics providers who use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, and links clicked. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver content targeted to your interests on our Services, and better understand your online activity.
Modification
This Privacy Policy is subject to occasional revision and amendment at our discretion. You are advised to visit our website regularly to check and review the updated Policies. The modified Policies will take effect immediately upon posting on our application and/or our sites. We will do our best to ensure that you are notified of any substantive amendments to the Privacy policy and such notice will be announced on our application and/or our website, or will be sent by email to the address associated with your account.
Contact us
Should you have questions or concerns about our Privacy Policy, please contact our customer service representatives.
